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Privacy Policy
Your privacy is important to us. It is our policy not to disclose any
information to a 3rd parties which is not involved in processing your
order.
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Secure Shopping
Our website uses SSL encryption to protect your credit card
information. We also will not save your credit card number on our
servers, to ensure that even if an unauthorized person gains access, he
will not be able to retrieve your credit card number from our system.
If you don't feel comfortable ordering online, you can call us at
1-717-484-1487.
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Satisfaction
guaranteed
If you are not satisfied with the workmanship, you can return the clock
within 30 days, and we refund you the price of the clock minus shipping
and handling.
Before returning your clock, you have to contact us by phone or email
to receive a return authorization. The clock has to be shipped back in
its original packing with all contents included. The box should not
have any markings on it, and the clock has to be free of any defects.
The clock has to be packed properly to avoid shipping damages and
insured (we will not be responsible for damaged returns).
No returns are accepted after 1 month of purchase date.
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Our
unmatched 2 year no hassle warranty
If your clock stops working within the first 2 years of your purchase,
we will repair your clock for free. You do not even have to pay for
shipping to get the clock to us (within the 48 continuous States).
If you have a warranty case, simply call and describe the problem.
Often the solution is so simple, that you can make the necessary
adjustments yourself. If the problem is of a more difficult nature, we
will email you a prepaid shipping label. You can drop your return
package at every UPS location, or we can schedule a pick up at your
house.
Warranty does not cover damages caused by improper handling, chains of
the wheels or damages caused by clock falling of the wall.
Customers outside the 48 continuous states have to pay for shipping
themselves, if they need the clock repaired.
After the 2 year warranty expires, we can refer you to an authorized
Hubert Herr Service Station.
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Payment
plan (credit cards only)
We offer an interest free payment plan for all clocks valued over $299.
You have the option of 2,3 or 4 monthly payments. We reserve the right
to decline a request for a payment plan for any reason. The clock is
property of Old World Imports until fully paid. We reserve the right to
repossess the clock if customer fails to make payments, and report
customer to credit bureau. Payment plan is not available outside the
US.
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Shipping
damages
All shipments are insured. Due to false claims of shipping damages in
the recent past, we have to insist, that you open the box right away in
front of the UPS or USPS delivery person and get written confirmation,
if the clock is visually damaged (mechanical problems are covered by
the warranty).
The shipping damages have to be reported immediately. We will not honor
repair or return requests for broken carvings afterwards, or without
confirmation from UPS/USPS that there was a shipping damage.
If you buy a clock as a gift and decide to mail it to the recipient,
you will do that at your own risk. We are not liable for damages caused
by shipping after we shipped it to you.
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